💬 Help & FAQ
Answers to the questions families ask most. Tap a question to open it.
Getting started
What is Rainbow Builders Academy?
A playful learning app for children ages 0–10. It offers counting and matching games, a restaurant game, interactive lessons with Alice, stories, lullabies and printable books — in English, French and Spanish.
How do I add my child?
Go to the Parent Zone and tap Add child. Each child gets their own profile with an age, a language and learning progress, so siblings never share a screen.
Why do I choose a child profile before playing?
Every part of the app — lessons, games, missions and stories — adapts to that child’s age, language and sensory settings. Choosing a profile makes sure the content fits your child.
Learning with Alice
Are the lessons different every day?
Yes. Today’s Mission changes each day from your child’s learning plan. Alice’s lessons are freshly created each time your child finishes one, adapting to how they did. Games build new exercises on every play.
Do lessons adapt to my child?
Yes. Alice looks at recent answers, project feedback and the goals you set in the Parent Zone to adjust the level gently — more support after struggles, a little more challenge after successes.
Can I set learning goals?
Yes. In the Parent Zone, choose a dream job and focus areas, and Alice weaves them into missions, lessons and hands-on projects as inspiration.
What is “Talk to Alice”?
A page where your child can have a gentle spoken conversation with Alice. Tap Start a call, allow the microphone, and say hello — everything happens right on the page.
Games & activities
What games are included?
Counting, matching, a restaurant game, word discovery and a science game — plus Story Corner, lullabies and hands-on lesson projects. Games create fresh content on every replay.
How does the Daily Rhythm work?
The home screen shows a gentle rhythm for morning, midday and night: lessons and games by day, stories and lullabies at night. Tick each part off as you go.
What is Story Corner?
Interactive storybooks where your child can tap any word to hear it, read along with Alice, build words with letter tiles and answer story questions.
Accessibility & comfort
What sensory settings are there?
Open the sparkle button in the side rail to find calm audio, a motion dampener that softens animation, screen warmth and a high-contrast mode. Settings are remembered for each child.
Can the sound be gentler?
Yes — turn on calm audio in the sensory toolbar. It keeps sound soft and steady, and you can stop Alice’s voice at any time.
My child is under 3. What can they use?
The app offers gentle, grown-up-led discovery activities for ages 0–2, with lessons and games starting at age 3.
Languages
Which languages are supported?
English, French and Spanish — switch anytime with the EN / FR / ES buttons. Stories, lessons, games and Alice’s voice all follow the chosen language.
Does Alice speak with the right accent?
Yes. Alice narrates each language with a matching regional voice so your child hears natural pronunciation while learning.
Subscription
What does the subscription include?
For $7.99/month, one family subscription unlocks all children’s profiles: every game, lesson, story, lullaby and the full learning plan.
How do I cancel?
Anytime, in the Parent Zone — open Subscription and tap cancel. Access continues until the end of the paid period, and all progress is kept.
Books & orders
Can I buy printed books?
Yes — the Book Shop offers printed storybooks and coloring books, printed on demand and shipped to your address, which you provide at checkout.
How do refunds work?
If something goes wrong with an order, open it in the Book Shop and request a refund — it is reviewed automatically and you’ll see the status next to the order.
Privacy & safety
Who can see my child’s data?
Only your parent account. Child profiles, lessons and progress are visible just to you — nobody else can open them.
Is there advertising?
No. The app has no ads and nothing interrupts your child while they play or learn.
Still stuck? Ask a grown-up to contact us from the app store listing or the website contact page.